OUR TERMS & CONDITIONS
It is the responsibility of the named person on the booking form to understand, agree and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to book an appointment and/or pay a deposit, you accept that you are entering into a contract and you agree to be bound by these conditions.
After we receive a contact form (found on this website) or an email from you, we will respond as quickly as possible to discuss dates, requirements and all arrangements. All bookings are subject to availability and are booked on a first come first served basis.
For any booking over 1 hour it will be confirmed and secured once we have received a £20 deposit from you. We will also require a £20 deposit for all bookings made on major holidays (christmas eve, boxing day, new years eve, bank holidays, etc).
All businesses and companies will receive an invoice including agreed expenses, after completion of agreed work. The full payment must be paid within the following 14 days of the invoiced date.
For all other bookings (photoshoots, make-up lessons etc) deposits vary on the prices given to you on request. Deposits are required to confirm and secure your booking, with the outstanding balance to be paid on the day of service.
Wedding bookings will be secured immediately upon receiving confirmation and up to a £100 non-refundable deposit. The remaining balance will be divided with 50% due on the trial day and the final 50% to be paid before or on the day of the wedding. Your booking can only be added to, not subtracted from within 8 weeks before the wedding day. If any of your requirements change or you do need to cancel your booking within the 8-week period, you will still be liable to pay for services cancelled. In the unlikely event that we cannot attend on your wedding day through illness or disability a full refund will be given and, if possible, a replacement will be found.
We will only travel out to a wedding if there is a minimum of 3 services booked or if it’s just the bride who would like to book then we would need to do both the hair and the makeup. Trials only take place at The Stables and are only available Tues-Fri. Final payments are payable by cash or cheque, bank transfers must be processed at least one week before the wedding day.
Any bookings made on Sunday’s and bank holidays a surcharge of £50 applies. For out of hour bookings made before 8am there is also a surcharge of £30 which is added to the booking fee. There is also a surcharge of £40 is we need to attend 2 locations on the day to cover our time out of the salon traveling. If the location is over an hour way from the salons address there will be a £40 surcharge to cover travel time to and from the venue.
All deposits are non-refundable and will only be refunded at our discretion.
Once we request a deposit from yourself, this appointment will only be held for up to 24 hours. If we haven’t received a deposit within this time, the appointment will then be available to book by everyone else again.
If you give less than 24 hours notice when cancelling an appointment or you do not show to your appointment without giving any notice after a booking has been made and confirmed, you will still be required to pay a fee to cover the time lost.
All prices do not include travel expenses after the first 10 miles (which is included in prices), where an extra 80p per mile will be charged. The mileage will be estimated by AA Route planner from The Stables to the venue or your home address. Any additional travel costs such as parking will be chargeable to you. If by any chance we’re required to stay over at an event our accommodation will be chargeable to you also.
We have the right to rebook or cancel if fees are not paid on time. We also have the right to cancel the booking at any time without liability, in this circumstance we will offer clients alternative options or a full refund.
No hair extension booking shall be made without already attending a consultation first and without receiving the full amount for the hair prior to the application appointment.